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Director, BPO Operations
As Director of Operations within EG’s BPO division, Dave Micele drives customer satisfaction through establishing strong strategic partnerships. With more than 30 years of operations experience, he has a proven track record of guiding best practices for businesses.
Prior to EG, Dave served 27 years as Manager of Global Office Services at Steelcase and an additional 6 years in the higher education sector, where he developed process and communication improvements.
Dave received his B.A. from Michigan State University. He serves on numerous committees and boards within his community, including the City of Wyoming’s Planning Commission and the Italian-American Club. Dave has also served as an advisory board member for Lexmark International, Office Depot, and ARMA International, where he has hosted round table discussions regarding improving business operations.