Situation

The hospitality industry continues to be plagued by high turnover rates stemming from the pandemic. 

A renowned restaurant chain faced a critical challenge — filling 200 restaurant managers within a mere four-month timeframe. 

The urgency was exacerbated by: 

• Fierce competition in each market. 
• Long cycle times led to candidate falloff. 
• Their in-house recruitment team was stretched too thin with limited resources. 
• The lack of restaurant managers resulted in delayed openings and lost revenue. 
• Heightened customer dissatisfaction. 
• High turnover among hourly staff 

Solution

They partnered with EG to implement a comprehensive Recruitment Process Outsourcing (RPO) solution.

Dedicated Team of Talent Strategists: EG assembled a dedicated RPO team consisting of recruiters, sourcing specialists, and new-hire retention experts. These team members were regionally assigned to tailor our market-by-market effectiveness. 

Employer Branding Campaign: EG launched an employer branding campaign tailored to each unique market. This approach attracted robust pipelines of highly qualified candidates dedicated to improving customer service. 

Advanced Integrated ATS Technology: Our Talent Strategists leveraged EG’s and our client’s tech stacks. The advanced integration enhanced the candidate pipeline visibility— improving application completion rates and streamlining pre-screening, interviewing, and performance accountability.

Results

The specialized living company gained a modern, efficient, and scalable hiring strategy, enabling the organization to turn their focus back to core business priorities.

• Improved retention by 52%
• Reduced cycle time by 51%—the average cycle time for hiring managers was slashed from 45 days to just 22 days. 
• The Interview-to-Show Rate increased by 75%, signifying improved candidate engagement. 
• Net Promoter Scores (NPS) reached a strong promoter score of 9.1 
• EG’s success led to a long-term partnership with this restaurant chain.