Situation
Our client had highly decentralized hiring needs among new and existing store locations. The recruitment process was manual, paper intensive and technology was not being leveraged. Talent acquisition was heavily dependent on retailer management resources who were pulled out of their core roles.
The HR strategy of First In/First Out did not foster “A “ talent level recruitment, and enterprise average turnover was at 85%. Exit Interviews were performed on a limited and inconsistent basis, and overall, there was a lack of metrics and reporting.
Solution
Dedicated RPO delivery team aligned by new & existing store location
Strategic sourcing utilizing market demographics analysis and analytics, social networking, community groups and competitor mapping to drive high quality candidate flow
Customized web, video & phone screening with behavioral interviews to identify “A” talent
Blending of technology and personal touch to create a superior candidate experience and measure performance
New Hire CARES and Exit Interviews to identify root causes of turnover Mutually developed SLAs & performance metrics
Results
- 92% show rate to scheduled interviews Mass Hire events vs. 73% pre-EG, exceeding fill rates at every store
- $3.5 million in cost savings resulting from 29% improvement in early-stage turnover improvement and a decrease of 25% in annual turnover
- Increased interview to offer ration from 43% to 79%, while decreasing average time to fill from 30 days to 10 days
- 25% retention improvement across enterprise = $58.2 million savings!
