A Guide to Managed Services

Workers at a Call Center

Utilizing Managed Services allows you to focus 100% of your resources on the mission-critical work that helps your company to achieve profitability, growth, and innovation goals. Managed Services enables you to get down to the business of doing business without having to spend your vital resources worrying about non-core functions.

What is Managed Services

Managed Services are the outsourced management of non-core functions within an organization. For example, Managed Services can be applied to an organization’s mailroom, custodial needs, and facilities maintenance. Seamless implementation of support services is our goal. To achieve this goal, EG finds and hires the right people; assigns a dedicated on-site manager who is trained to engage and motivate people; and continuously consults with clients to optimize equipment, processes, and outcomes – down to the last detail.

The breakdown of Managed Services is building teams through recruitment, candidate screening, interviewing, and onboarding. Next comes the managed processes of your day-to-day non-core functions and providing customized data reporting. Finally, the seamless implementation through streamlined, auditable processes, LEAN continuous improvement, cost control and reduction, and equipment management.

What Can Managed Services Do For You

In any company, many non-core services are critical to the overall success of an operation but can be costly, labor-intensive, and time-consuming, taking critical personnel away from performing profitable functions. A Managed Services provider takes on the responsibility of any or all of those non-core functions. This leaves your organization free to focus on those activities that build your bottom line.

Managed Service providers, Like EG Workforce Solutions, take on the entire recruitment process. This starts with finding and hiring an on-site manager who is dedicated to recruiting, training, and supporting the rest of the Managed Services staff. This on-site manager also regularly communicates with relevant personnel within your organization to optimize equipment, processes, and outcomes.

What Happens When You Implement Managed Services

When working with a qualified provider, Managed Service personnel come into your organization where they build teams, manage internal processes through the dedicated on-site manager, and implement their services. Rest assured, the transition is seamless, which gets you back to handling the business-critical aspects while knowing your non-core functions are being taken care of by top talent.

Can Managed Services be Customized?

Depending on your organization’s needs, you can tailor your Managed Services agreement to cover all the critical details of your non-core functions. This includes customized reporting, change management, and quality control. You also retain control of these non-core departments through the reporting via your Managed Services provider.

What Departments can Managed Services Cover?

Managed Services can cover a wide variety of non-core departments. Your company will want to do it’s research as different providers specialize in different areas. Departments Managed Services cover include:

– Mailrooms
– Janitorial
– Facilities Maintenance
– Data Centers
– Shuttle Operations
– Archives
– Shipping Docks
– Guest Services
– Internal Stores
– Tool Cribs
– Logistics
– Call Centers
– Document Management

Why You Need Managed Services

In our highly competitive world that demands increased efficiency, productivity, and ROI, Managed Services puts top talent in place to handle your non-core functions whenever and wherever you need. This talent is hired by the Managed Service provider’s on-site manager taking the pressure off your internal HR team.

As an outside specialist, your Managed Service provider is always seeking and recruiting top talent as well as the latest techniques and processes related to your non-core functions. This means you’re getting access to the creative and critical thinking in the departments you’d least expect – which is exactly where you need it.

Managed Services and ROI

Over the long-term, Managed Service providers keep costs down while running systems at peak efficiency. The advantages of hiring an outside provider go beyond ROI as Managed Service personnel stay in tune with the latest technologies, labor laws, and business methods. This dramatically frees up time for your HR and Operations departments and means you’re unlikely to miss an opportunity or regulatory requirements.

Keep in mind that with Managed Services, you retain all control of budget flexibility. Your organization maintains the ability to add or change your Managed Service capabilities as your business needs evolve.

EG Workforce Solutions as a Managed Services Provider

With decades of industry experience, it should come without surprise that EG Workforce Solutions has grown to be a leader in all facets of workforce solutions, including the Managed Services space. Our Managed Service clients view us as partners, an extension of their teams and brand. EG has developed and services a broad range of Managed Service plans that span a varied list of markets. To us, Managed Services begins and ends with your goals, your people, and your needs.

Is Managed Services Right for You?

In today’s complex environment, Managed Services makes business life easier, more efficient, and more profitable. It optimizes your investment in your people, processes, and systems. Most importantly, it frees you to focus valuable time, energy, and resources on the tasks and services at the heart of your business mission – the job you were meant to do.

About EG Workforce Solutions

We’ve been in this business for decades and have developed a deep network of professional connections. Whether they’re companies looking for talent, job seekers looking for work, or an up-and-coming store in need of some temporary help, we know the right people to bridge the gap between the hiring and the hired.

But what’s more, we get to know people. From employers hiring to candidates looking, we take the time to listen and learn. We hear your likes, talents, and needs. We gain an understanding, and with it, we’re able to facilitate lasting relationships between businesses and people.

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